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The social media and online crisis management plan must be prepared using MS Excel The social media and online crisis management plan must include the

The social media and online crisis management plan must be prepared using MS Excel The social media and online crisis management plan must include the following information: o Five (5) problem/crisis o Risk level o Whether the risk is preventable or not? o Point of escalation o External and internal audience affected o Actions to be implemented to address each problem/crisis

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