The SPIN methodology is mostly used during the rapport-building and needs analysis phase of the sales interview, which enables a salesperson to understand the customer and their needs better. Read the following scenario questions, then identify what the scenario question can be classified as in terms of Situation, P roblem, I mplication or Need Motivate your answer with information from the scenario question. 3.1 payoff. How easy will it be for you to have internet access for online banking? 3.2 To assist you in choosing the most suitable banking fee structure, how many transactions will you be doing a month? 3.3 Would it help you to save if we opened a linked savings account for you and set up your card, so that each time you swiped for a transaction an additional amount goes into the savings account? 3.4 What would happen if you paid the amount owing over set equal payments instead of one lump sum? 3.5 Would it make you feel more comfortable if we fixed your interest rate for the minimum period of two years