The state crime lab has contracted AB Investigative Services (ABIS) to prepare a forensic plan to ensure that current problems with computer forensic investigations are erased and training is provided.

An initial ABIS audit shows that many areas of the lab are not prepared to conduct extensive computer forensic evidence collection. You have been asked to prepare a set of recommendations on how to handle the following areas and related problems:

• Customer service: How will customers communicate with us
• Forensic plan and policy adherence: How will the investigator and the lab ensure proper QA and QC over computer forensic products

Each member of the team should research one of the topics from the assignment description and make several key recommendations for his or her area. Apply your learning in technology coursework, personal experience, and Internet research to make recommendations in each of these areas. Where you do not have sufficient background information from the case study, you may make assumptions—as long as they are stated and supported.