The State of Dakota seeks to increase the investment of new business in the state by providing the best wireless communications environment in the country. Dakota has vast land areas suitable for high-tech business, but its limited communications infrastructure inhibits development. State planners realize that high-tech businesses depend on virtual teams supported by robust communications capabilities. The state recently issued an RFP for the Dakota Wireless Network (DWN) with the following performance-based specifications: a. Design, install, and maintain a digital communications network that will allow: (1) Cell phone services for all state residents and businesses from any habitable point within state borders. (2) Wireless internet connections for all state residents and businesses from any habitable point within state borders with download speeds of at least 200.0Mbps at all times. (3) 99.99966% system availability at all times. b. Design and install network in a manner that minimizes environmental impact and community intrusion. c. Plan, prepare, conduct, and analyze public comment sessions as required. d. Design and prepare promotional media items intended to attract new business development to Dakota because of the unique capabilities of the DWN. e. Develop a course of instruction on "Virtual Teams for Project Management" that may be adopted without modification by all state colleges and universities as a 3-credit undergraduate course. f. Develop and present as required a 4-day seminar for professionals on "Virtual Teams for Project Management" that awards three undergraduate credits recognized by the American Council on Education. g. Comply with all applicable federal and state regulations. Your company, JCN Networks, was recently awarded a 5-year contract for the Dakota Wireless Network based on a specific proposal that took no exceptions to the RFP. You were notified Sunday night by email from the CEO that you have been selected as project manager. Key members of your project team have also been selected. Two of the six participated on the proposal team. They will all meet with you Monday morning at 8:30 a.m. in the conference room at corporate headquarters in Sioux River Station. Assignment instruction 1. Students read the Case Study above. 2. Students identify customers by considering external, internal, and hidden customers. It is not necessary to divide customers into these three categories, but doing so may be helpful to clarify the concept of customers and make sure that identification is as complete as possible. 3. Using an L-shaped matrix, students prioritize their customer list. To reduce time required, limit the list to five customers. Try to select customers from all categories: external, internal, and hidden. 4. Using the prioritized customer list as a base, students identify customer requirements. Consider all or several types of customers. Remember that requirements are measurable in some way and generally stated. Do not go into great detail. 5. Select two requirements from the list and develop operational definitions of terms. Then develop specifications for the requirements. 6. Using the two specifications developed in the last task, develop an assurance activity for each. Develop more than one activity for each specification if necessary. 7. Students can present their answers in a Word Document or Excel File