The story: You now oversee a Personal Training/Fitness Department as the new Fitness Manager in a 5-year-old health club. You have only been in the position for a little over one week for a facility that is 50,000 square feet, has state-of-the-art fitness equipment (less than 1.5 years old) and has 3500 members, and is located in a highly affluent area of the city. After interviewing the fitness staff (3 full and 2 part-time personal trainers) and reviewing the business plan for your department, you realize that the department lacks structure, guidance, and leadership. Your background: You owned your own personal training studio for 6 years (5000 sq. feet) in another state and had a staff of 15 personal trainers (10 full and 5 part-time personal trainers), and the facility generated personal training sales of $625,000 per year when you left. You have relocated to this new area of the country with your spouse/partner due to their job advancement, and you both enjoy this area of the country. Within one week, you have researched and witnessed the following: High-risk exercise movements are being taught to new beginning exercise members. Personal training sessions being completed by your