The table shown below contains a variety of performance measures that companies might use as internal business process measures in their balanced scorecards. Each measure is accompanied by a + or to indicate whether the performance measure should increase or decrease over time. Required: For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership. or customer intimacy. Example Number of patents approved (+} 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+} 4. Nonvalue-added activity costs (i 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product deslgns (+} 7. Number of customized products loodesigned with customers (+) a. Defectfree units as a percentage of completed units (+) 9. Number of options available for customers to choose from (+)