The textbook notes that, "a quality metric describes what is being measured and how it will be measured during the Control Quality process." A quality mantra attributed to Peter Drucker is, "If you can't measure it, you can't improve it." So, it is important to use the SMART approach to goal setting in creating quality metrics at least at the highest level of the project plan and, in many cases, at the task level. Open the attached "Project Quality Metrics Template." Create quality metrics for each of the five project phases aligned with the task specifics.

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