The textbook states, "Leaders should not be confused with managers, because managers have people who work for them, whereas leaders have people who follow them." The textbook goes on to say, "while leaders provide direction, they must also use the skills of a manager to guide their followers to successful results in an effective and efficient way."

Scenario:

Mary Johnson is a new HIM program graduate and has recently passed the RHIT credentialing examination. While completing the HIM program, Mary worked part-time as a medical coder at her local hospital and her co-workers were supportive of her furthering her education so she could join their team full-time. She really focused on excelling in the HIM program's coding courses, attended AHIMA's coding webinars, and participated in AHIMA and state association meetings. Mary's additional efforts did not go unnoticed! After graduating and passing her RHIT exam, Mary was offered the full-time Coding Supervisor position at the hospital and she accepted! Resentment has now arisen among her employees concerning her advancement as their boss.

Answer the following questions:

1. How should Mary handle this situation?
2. Of the three basic groups of leadership styles (Authoritarian, Democratic, or Laissez-faire) which style would serve Mary best in dealing with her employees? Why?
3. How could Mary exemplify Transformational Leadership in her new role?
4. What should Mary consider when it comes to Change Management in her new role?
5. Mary's ultimate goal is to be a leader (not just a supervisor) and build a strong coding team. In your opinion, what is the most important thing she must accomplish as a leader in order to achieve this goal?

Thank you for your help!