The Ticketing System

On successful completion of this assignment, students should be able to:

• understand the project management planning process and outline in detail different facets of project execution, monitoring, controlling, and closing;
• explain specific inputs, tools, techniques, and outputs that allow project managers to execute, control, and close projects effectively;
• explore the entire range of key issues and fully articulate the potential pros and cons of the possible measures; and
• make effective project management decisions and communicate succinctly.

Accessed from the following Textbook:

Milosevic, D. Z., Patanakul, P., & Srivannaboon S. (2010). The Ticketing System. InCase studies in project, program, and organizational project management (pp. 69-72). Hoboken, NJ: John Wiley & Sons Inc.

The Ticketing System Case assignment presents a story of a successful project based on a small, internal IT project. This issue-based case portrays the issues in the early phases of the project, such as understanding problems and requirements, searching for options, and making decisions. The case also discusses a project management approach that the project team used, which is quite different from typical project management process methodology.

Description

In your analysis of this case, you must ensure that you include the following:

• An introductory paragraph and a brief summary of Ticketing System case study.
• An explanation the project management approach that was used in this case and its effectiveness.
• Critically analyse how project planning was done in the Ticketing System.
• Make at least three (3) recommendations for improving the Ticketing System planning OR if you believe there planning process was very well executed, describe three (3) instances where planning was done well - making specific references to the case.
• A short paragraph as conclusion.