The Virginia based "Direct to Your Office" company is an online retailer founded by two GW Business School Graduates. It offers discounted name brand office furniture including chairs, desks, cabinets and artwork. They also offer bulk consumable office supplies and their current trailing 12-month revenue is $35,000,000 (USD). Their IT operations team consists of 4 IT/Cybersecurity Technologists and they have a separate help desk staffed to receive calls from both internal employees and online customers. There are 2 full time employees staffing the help desk at any given time. On Tuesday afternoon, the company was the victim of a DDoS attack that resulted in a complete outage of their online store. Customers were not able to browse the store or complete purchases for the duration of the outage. Additional Information about the Company: The company does 90% of their annual revenue during a 12-hour period (6am-6pm PST) with an average revenue per minute of $120. The outage occurred during this window. The model assumes a fully burdened average salary of $108,000 per IT/Cyber operations staff and all 4 employees in this example were involved in detecting and mitigating the DDoS attack for the entire duration of the outage. The model