There are four resources in a medical billing process. The unit load (Tp) of each resource unit to process one flow unit (a medical bill) is given below: Mailroom Clerk 1 min. Data- entry clerk 15 min. Claim processor 3 min. Claim supervisor 8 min. There are 2 resource units in the mailroom clerk resource pool, 1 resource units in the data-entry clerk resource pool, 2 resource units in the claim processor resource pool, and 4 resource units in the claim supervisor resource pool.

5. Compute the hourly process capacity. The potential answers are: A: 4 units. B: 10 units. C: 5 units. D: 3.53 units. E: 6.67 units.

6. Where is the bottleneck? The potential answers are: A: Claim Supervisor. B: Data-entry Clerk. C: All D: Claim Processor. E: Mailroom Clerk.

7. Compute the cycle time. The potential answers are: A: 13 mins. B: 6 mins. C: 15 mins. D: 17 mins. E: 9 mins.

8. Process utilization is 60%, compute the throughput per hour. The potential answers are: A: 4.15 units. B: 8 units. C: 4 units. D: 2.4 units. E: 6.35 units.

9. Compute the Takt Time. The potential answers are: A: 25 mins. B: 7.5 mins. C: 15 mins. D: 28.33 mins. E: 9.44 mins.

10. Compute the utilization of the least-utilized resource pool. The potential answers are: A: 0.02. B: 0.107. C: 0.111. D: 0.159. E: 0.08.