There are two members posts pertaining to this discussion question asked below...could you come up with a thoughtful, well supported response for each member discussion. They only need to be about half of a page to one page in length for each one. And cite references in support agreements of or arguments. Expand upon the original point or provide an outside source that illustrates it. You can always disagree as well [as long as it is done in a respectful manner]. Provide a counterpoint or outside source to refute the original comment. Discussion question asked: What is Emotional Intelligence? How can emotional intelligence assist employees in the workplace? YOUR POST TO DISCUSSION question: Emotional Intelligence has been defined in many ways by many researchers. The term was coined by Salovey and Mayer in 1990. The two authors described the term as "a form of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action.\" (Cherniss, 2000, p.2). Since then a number of prominent psychologists including Daniel Goleman and David McClelland have contributed to research in this area. Various aspects of intelligence including optimism and the ability to manage stress and feelings have been highlighted as important for being successful. Various studies suggest that there are huge benefits of emotional intelligence at the work place. \"A study of store managers in a retail chain found that the ability to handle stress predicted net profits, sales per square foot, sales per employee, and per dollar of inventory investment.\" (Cherniss, 2000, p.2). Emotional Intelligence has been found to be related with a variety of successful behaviors of human beings at the work place. \"Watkins (2000) suggests that emotional intelligence is necessary for recruitment policies and decisions in various organizational activities.\" (Allam, 2011, p.74). A number of studies have also shown there to be a relationship between emotional quotient and high levels of performance. Goldman has organized Emotional intelligence into personal competence and social competence. Personal competence means how we manage ourselves and social competence means how we manage our relationships with the others. However, an important thing that Allam (2011) in his research article highlights regarding emotional intelligence is that it can be improved over time unlike IQ. It is why many organizations look for emotional quotients among their people before hiring them to run the organization effectively (p.77). As we tend to be aware of our feelings, and are able to effectively handle distressing emotions, our emotional intelligence also tends to increase with time. So, with aging our emotional intelligence also continues to grow. Apart from that there has been found to be a strong relationship between emotional intelligence and a number of organizational variables like job satisfaction, job performance, interpersonal relationships and even occupational stress. Emotional Intelligence can be learnt at any stage in life and in fact as research highlights many of the emotional intelligence related competencies are the by-products of a number of other learning experiences. Emotional intelligence finally, is also considered important in influencing one's ability to succeed in coping with environmental demands and pressures. References: Cherniss, C. (2000). Emotional Intelligence: What it is and Why it Matters. In Graduate School of Applied and Professional Psychology. Retrieved June 9, 2015. Allam, Z. (2011). Emotional Intelligence at Workplace: A Psychological Review . In Graduate School of Applied and Professional Psychology. Retrieved June 9, 2015. MEMBER #1's POST TO SAME DISCUSION: JN Since Howard Gardner first introduced the concept of multiple intelligence in the 1980's, the notion of emotional intelligence has become increasingly important in the study of intelligence. Emotional intelligence is the ability to understand one's own feelings as well as the feelings of others and thus have an appropriate response according to the context of the situation (Ciarrochi & Mayer, 2013). In the increasingly competitive and demanding workplace, emotional intelligence can become a definitive advantage in surviving and succeeding in one's chosen career. One reason why emotional intelligence is useful in the workplace is that EQ improves one's competency at work as it promotes empathy and intuition (Poskey, 2013). In fact, EQ allows a person to recognize not only his or her feelings, but also the feelings and sentiments of others. In this regard, a high EQ in an employee or manager would help in ethical decision-making and motivation because it promotes a concern for the welfare of others. Another reason is that EQ promotes better social skills (Poskey, 2013). For a manager, having a high EQ means that he or she is able to be an effective leader as it helps him or her become more effective when communicating and collaborating with others (Poskey, 2013). In turn, better communication skills allow a manager to be more effective in implementing change and influencing his or her followers. With a good EQ, a manager may be viewed by his or her followers as a trustworthy leader who has their best interest in mind, thus allowing them to be more cooperative as well as willing to accept change and follow orders. Finally, good emotional intelligence leads to better overall performance among all employees (Poskey, 2013). This is because a high EQ leads to better social skills and better self-awareness. An employee who is aware of his emotions is often more confident and possesses self-control (Poskey, 2013). These are two important qualities that allow an individual to succeed professionally since self-control promotes better conflict-resolution skills and a better adaptability to change. References Ciarrochi, J., & Mayer, J. D. (Eds.). (2013). Applying emotional intelligence: A practitioner's guide. Psychology Press. Poskey, M. (2013). \"The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality\". Zero Risk HR.com. Retrieved from http://www.zeroriskhr.com/pdfs/support/hidden/clients/articles/theimportance-of-emotional-intelligence-in-the-workplace-0113.pdf. MEMBER #2's POST TO SAME DISCUSION: You can begin to imagine what constitutes emotional intelligence by looking at the words. There are many emotions that range from one end of the spectrum to the other; joy, fear, sadness, enthusiasm, excitement, love, agitation, stress, hate, pride, and many more. Intelligence is defined in various ways as well, but summarily it can be defined as the ability to learn, learn from experiences, ability to understand and our interaction with things around us. The combined use of the words is a way to define what our emotional response is to what we are exposed to and what we have learned throughout life about how to handle situations. Our emotional intelligence can be measured by looking at how we compare to other people in day to day situations, interactions with others, and our ability to handle emotions in a mature manner. \"As we know that our hearts working with our feelings create an important type of intelligence that is known as emotional intelligence.\" (Allam 2011) Throughout life as with any other skills our emotional intelligence is refined and hopefully improved through the relationships and emotional intelligence of those in our lives, parents, teachers, relatives, coaches, and other associates. The value of developing emotional intelligence at a young age can be seen in the study cited in (Chermiss, 2000) where a bunch of boys were evaluated for IQ and childhood abilities, the boys with a higher level of childhood abilities related to dealing with frustration, controlling emotions and getting along with others did better throughout their lives regardless of IQ. In another study cited in (Chermiss, 2000) done at Berkeley of graduate students upon graduation, showed that forty years later \"social and emotional abilities were four times more important than IQ in determining professional success and prestige\" A persons emotional intelligence is extremely important in the workplace and has a direct correlation to the employee they are capable of being. A person that is low in emotional intelligence does not handle situations well that are relatively common in all workplaces. For example the person that has never been taught that you can't use physical violence to solve issues when you are angry may start throwing things when angry at work causing property damage or worse. As opposed to the person that is on the higher level of emotional intelligence and has learned through lives experience that even if you are angry you have to control your emotions and act in a professional intelligent manor to address it. People with high levels of emotional intelligence are valuable assets in the workplace. People with high levels of EI tend to be more aware of the emotions of others around them, as well as having the ability to control their own emotions. Often they possess an optimistic approach to life which is necessary to instill motivation and productivity in staff around them. This makes them naturally good selections for managerial and leadership roles. \"Individuals with higher than average EQ display strong self-awareness and high levels of interpersonal skill.\" (Allam 2011) These are the employees that are going to take pride in their work and are going to stay until the job is completed for the betterment of the company. This is why having emotional intelligence is an assistive tool to have in the workplace. Library Article: Allam, Z. (2011). Emotional intelligence at the workplace: A psychological review. Global Management Review, 5 (2). 71-80. Online Article: Cherniss C. (2000). Emotional intelligence: What it is and why it matters. MEMBER #3's POST TO SAME DISCUSION: Emotional Intelligence is a form of social intelligence that can be both innate and learned. It can also be improved throughout life. The basic concept involves the ability to monitor an individual's own feelings and emotions, as well as those of others, and to discriminate among them. This information will help to guide an individual's thinking and action. In addition, emotional intelligence involves knowing when and how to express emotion, as well as controlling it. One aspect of emotional intelligence that is related to success is the ability to manage feelings and handle stress. In a study of retail store managers, it was determined that the ability by employees to handle stress had an impact on net profits, sales per square foot, sales per employee and per dollar of inventory investment. Other research demonstrated that people that best identify the emotions of other individuals, were more successful in both their work and social lives. When it comes to occupational qualities and abilities, emotional intelligence has proven to be a significant factor. Those with a high level of emotional intelligence are beneficial in work environments because they are able to initiate, motivate and persuade other individuals. There is a strong relationship between certain organization variables and emotional intelligence. These include job satisfaction, quality of life, job performance, interpersonal relationships, job quality, job involvement, and management of occupational stress. It appears that people with the ability to perceive, identify and manage emotions possess the social and emotional competencies to be successful in almost any occupation. http://eds.a.ebscohost.com.library.esc.edu/ehost/pdfviewer/p dfviewer?sid=300386d1-466b-4a9b-8fe3-26175f6799cc %40sessionmgr4003&vid=1&hid=4111 http://www.a2zpsychology.com/articles/emotional_intelligence .htm