These are the normal business process of the electronic retailer:

Customer come in to the store

Greet customer

If they know what they are looking for

If yes then directly purchase (link event)

If not then ask category they are looking for

(whitegoods or small appliances)

If whitegoods then whitegoods department

If smalls then smalls

Ask if know what they specifically want

If not send browsing(link event)

If known ask which product

Provide options(activities)

Check stock(database pda)

If not stock abort

If stock then Explain details(objects)

If not happy ask why

If resolvable then loop

If not then abort

if happy then provide quote

If not happy with quote then price match, ask manager or abort

If happy with quote then send to merch department

receive receipt and order info

if not abort

Place order

If not in warehouse call other warehouse

If in warehouse fill delivery form and send to Storeroom team +manager+delivery team

Delivery success

Delivery failed

Based upon above business process make assumptions and find the quantitative analysis and find

Process performance dimensions

• Time cycle time

Processing time

Waiting time

• Cost operational cost

Fixed cost and variable cost

• Quality

External quality

Internal quality

• Flexibility

• Flow analysis

Calculating cycle time

Cycle time efficiency

Work-in-progress