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These include concepts and rules. These concepts and rules are critical to solve problems, serve customers, and create products. For example, a manager must know

These include concepts and rules. These concepts and rules are critical to solve problems, serve customers, and create products. For example, a manager must know the steps in the performance appraisal process (e.g., gather data, summarize data, prepare for appraisal interview with employee) in order to conduct an employee appraisal

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