These scenarios are based in QUEENSLAND, AUSTRALIA. 3.1 Identify the legislation that regulates the real estate industry, including property sales and management.

3.2 What are legislative licensing and eligibility requirements for a) administration staff, b) principal agents, c) salespeople and d) property managers?

3.3 Name the equal opportunity and anti-discrimination principles and laws applicable to real estate and explain how they apply to day to day real estate activities.

4.1 Identify and name the legislation relating to ethics and professional conduct of real estate agents in Queensland Australia. 4.2 Discuss the objective of the regulations set out the standard of conduct expected of licensees and real estate salespersons in their day-to-day dealings with clients (sellers and landlords) and consumers (buyers and tenants).

4.3 What are the obligations contained in this legislation?

4.4 Research and examine the foundation for ethical practice applicable to real estate and its relationship to ethical behaviour.

4.5 Name and explain the types of employment arrangements that are commonly applied in the real estate industry. 4.6 What is the purpose of the National Employment Standards in reference to employers and employee rights and responsibilities.

4.7 What are the employers' responsibilities regarding employment arrangements in real estate?

4.8 What are the employee responsibilities regarding employment arrangements in real estate?

4.9 Identify and detail (3) communication strategies/skills that are required for professional practice in real estate to build client relationships. 5 Identify and explain communication strategies which can be used to address client complaints.

5.1 Research and explain regulatory requirements for continuing professional development for real estate personnel.

5.2 Identify and record 3 opportunities and priorities for continuing professional development.