Think about a time you witnessed a colleague or peer effectively communicating in the midst of a tense, stressful, or tricky situation. What made you aware that they were communicating effectively? Did their effective communication help deescalate or solve the situation at hand? How and why? 2. Conversely, think of a time you witnessed a colleague or peer unsuccessfully communicate amidst a tense, stressful, or tricky situation. What made you aware that they were failing to communicate effectively? Did their lack of effective communication make the situation worse? How and why?