Think about how organizations use financial tools for control and complete the following sentences with the correct terms.

Bank of Americas

1. leverage ratio

2. activity ratio

3. income statement

4. balance sheet

provides information such as its interest expense, or the interest the bank paid depositors, and its interest income, or the interest it earned by investing deposits over a period of time. This document also states the banks other revenues and expenses for the time period.

When managers want to measure how well its salespeople and website are persuading people to buy products, they would calculate an

1. liquidity ratio

2. profitability ratio

3. leverage ratio

4. activity ratio

, in this case purchases divided by customer contacts.