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Think about the last time you went to a restaurant, coffee shop, or similar service. Draw a process flow diagram of your experience identifying the

Think about the last time you went to a restaurant, coffee shop, or similar service. Draw a process flow diagram of your experience identifying the 6 or 7 main steps
in the process.

2.If you were the manager of the establishment, what data would you measure regarding the process and how would you think about improving the system?

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