THINKING IT THROUGH 14.4 1. Patient statements may be prepared using a spreadsheet format. The AMT DUE column is a running total; that is, the charge for each service line is added to the previous AMT DUE figure. The total due on the statement can be cross-checked by comparing the AMT DUE in the last box with the total of all CHARGES. These amounts should be the same. For example: INS PT DESCRIPTION CHARGES PAID ADU PAID AMT DUE SERVICE PT DATE PROC DIAG NAME CODE CODE 10/12/2029 Lund. Alan SERVICE 81001 Visit LA 99384 202.89 NP preventive 182.00 O O 0 182.00 10.00 -0- a O 192:00 192.00 192.00 A. If for the 10/12/2029 charges, the patient made a payment of $50 and the third-party payer paid $20, what balance would be due? B. What balance would be due if the patient and payer made these payments but the previous statement showed a $235 balance? 2. Because of the nature of the contact between collections specialists and patients, phone calls can sometimes be difficult, and collections specialists may need to involve their managers. In your opinion, should all patient requests to speak with a manager be honored