This application case discusses John Schnatter, the founder of Papa John's Pizza. The restaurant is one of the largest pizza delivery chains in the United States with 5,300 locations worldwide. Schnatter was ousted as the company's leader after a series of controversial statements and the company is trying to recover ever since. Google what happened for researching details for your post.

Step 1: Define the problem.

Step 2: Identify causes of the problem. Step 3: Make recommendations for solving the problem.