This case study investigates the selection of a software package by a medium-size hospital for use in the Home Health segment of their organization. The hospital (referred as, General Hospital) is located in North Sydney. Its constituents reside in most Central Business Districts (CBDs) in the state and consist of both rural, suburban, and city residents. The 149-bed facility is a state-of-the-art institution, as 91% of their 23 quality measures are better than the national average. Services offered include Emergency Department, Hospice, Intensive Care Unit (ICU), Obstetrics, Open Heart Surgery, and Pediatrics. Additional components of General Hospital consist of an Imaging Center, a Rehabilitation Hospital, Four Primary Care Clinics, a Health and Fitness Center (one of the largest in the nation with more than 70,000 square feet and 7,000 members), a Wound Healing Center, regional Therapy Centers, and Home Care (the focal point of this study).

There are more than 120 physicians on the active medical staff, over 1,400 employees and in excess of 100 volunteers. In short, it is representative of many similar patient care facilities around the nation and the world. As such, it provides a rich environment for the investigation of using the SDLC in a 21st-century health care institution

Questions:

1. Identify and describe following aspects of this system:
   1. Participants and Roles
   2. Work Products
   3. Activities, Tasks and Resources