This Initiative. As one element in a broad initiative to become more efficient and improve service to customers, we at DAYMED want to examine our most widely used appointment scheduling system. Although the system has been used for some number of years, DAYMED has become aware that this important system should be studied. Our Director of Operations (the undersigned) has received a number of comments and complaints from patients, doctors, and administrative staff. It is requested that your AIG team conduct an analysis of this appointment system