This part requires you to prepare a Consumer Engagement Plan based on the priorities that were identified in the Consumer Participation Audit previously conducted. The Consumer Engagement Plan will describe the activity that will be implemented to ensure that the consumers are able to participate and be involved in the organisation. Specifically, this will cover:

Timeframe, purpose, goals and objectives of the activities

Target audience and type of activity

Outcomes and measures of success

Resources and communication strategies

Evaluation of the plan

Consumer Participation Audit-https://drive.google.com/file/d/1HBIQgh_bm2HOwtCOrAQUVckNlHxWyqwf/view?usp=sharing

PLS FOLLOW THE TEMPLATE, DONT WRITE IN PARAGRAPH USE TABLE

YOU CAN ADD RANDOM DATA, IN CONTEXT TO WORKPLACE PLACEMENT TRAINING

CONSUMER ENGAGEMENT PLAN
Organisation's name:
Engagement Activity Details
Activity Title: Timeframe: One-time event Time-limited Others; Please specify:	Details:
Activity type:	Community Event Committee Conference Public meeting	Workshop/ Seminar Interview Survey Panel	Forum Focus Group Discussion Others; Please specify:
Purpose and Intent
Purpose of the engagement:
Domain	What domain of service information will the engagement involve?	Planning and design Service Delivery Service Monitoring and Evaluation	Details:
Level	What level of engagement with consumers will occur?	Individual Service Network System	Details:
Element	Reason for engaging consumers.	Information Consultation Involvement Collaboration Empowerment	Details:
Goal and Objectives
What objectives and priorities do the engagement address? :
Outcomes and measures of success or accomplishment	What outcomes will the engagement achieve?
How will engagement contribute in the delivery of service of the following:	Better service for clients	Details:
Improved community service	Details:
Valuing employees and empowering frontline staff	Details:
Empowering local community with a greater voice and say over community service that cater to drug use, alcoholism, and other pertinent issues	Details:
Value for money especially for taxpayers Details:	Details:
Openness	Details:
What are the measures of success/indicators of performance of the engagement?
How will outcomes influence: Service planning and design Service delivery Service monitoring and evaluation
Stakeholders and target audience	Who is the primary target audience of the engagement?	Consumer/ s	Community
Identify target population (identify type of consumers or community: minorities, etc.)
Identify barriers that might affect consumer or community participation.
Identify actions to address these barriers.
Resources	What resources are required to implement the engagement?
What support, financial or otherwise, will be provided to the consumer or community?
Communication	What method or strategy for communication will be used? How will feedback be received?
Evaluation	How will the engagement be evaluated?
How will the engagement be evaluated in the consumer/community's perspective?

Supplementary Question

1. Based on the audit and the meeting you performed, explain why you have chosen the specific consumer need to be the focus of your Consumer Engagement Plan.

Steps to take:

1. Locate the Consumer Engagement Plan provided on the next page.

2. prepare the plan based on the previously conducted Consumer Participation Audit.

3. Have your supervisor sign the completed Consumer Engagement Plan.