This question is the part of the assessment that based on Lead Effective Work Relationship Management (team work difficulties into positive outcomes) on Marketing Diploma Progrramme.

CASE

Scenario from the case study:

Trouble in the business.

Sofia was working out well, but something wasn't right. Jana didn't seem to be happy during team meetings even though she had brought her in. At the last meeting, Jana seemed disinterested, gazing at her phone. It seemed like she wanted the meeting to end so she could leave. When you tried to talk to her, she brushed you off.

Managing conflict constructively

You quickly realised that an intervention was needed to manage this conflict constructively. It's something that you had experience from your previous corporate roles. Conflict can be a result of poor communications, misunderstandings or bruised egos.

Q: Recommend and outline a process for managing cases of poor work performance and conflict constructively at the company.