This reading is about John Nottingham, Senior Service Technician, with One Hour Heating and Air Conditioning. He is a top performer and plans to become a supervisor once his career as a field technician comes to an end.

Answer the following questions:

1. How did John Nottingham become employed as a technician with One Hour Heating and Air Conditioning?

2. What makes John Nottingham a top performer?

3. Is John's motivation to perform well due to intrinsic or extrinsic factors?

4. Do you think John will be a good supervisor once he decides to transition from the field?