Thomas Railroad Company organizes its three divisions, the North (N), South (S), and West (W) regions, as profit centers. The chief executive officer (CEO) evaluates divisional performance using income from operations as a percent of revenues. The following quarterly income and expense accounts were provided from the trial balance as of December 31:

RevenuesN Region	$1,162,700
RevenuesS Region	1,369,400
RevenuesW Region	2,508,200
Operating ExpensesN Region	736,800
Operating ExpensesS Region	815,000
Operating ExpensesW Region	1,516,800
Corporate ExpensesDispatching	639,000
Corporate ExpensesEquipment Management	224,400
Corporate ExpensesTreasurers	176,800
General Corporate Officers Salaries	390,500

The company operates three service departments: the Dispatching Department, the Equipment Management Department, and the Treasurers Department. The Treasurers Department and general corporate officers salaries are not controllable by division management. The Dispatching Department manages the scheduling and releasing of completed trains. The Equipment Management Department manages the inventories of railroad cars. It makes sure the right freight cars are at the right place at the right time. The Treasurers Department conducts a variety of services for the company as a whole. The following additional information has been gathered:

	North		South		West
Number of scheduled trains	5,300		6,400		9,600
Number of railroad cars in inventory	1,300		2,000		1,800

Required:

1. Prepare quarterly income statements showing income from operations for the three regions. Use three column headings: North, South, and West. Do not round your interim calculations.

Thomas Railroad Company
Divisional Income Statements
For the Quarter Ended December 31
	North	South	West
Revenues	$fill in the blank 55eab108702802f_1	$fill in the blank 55eab108702802f_2	$fill in the blank 55eab108702802f_3
Operating expenses	fill in the blank 55eab108702802f_4	fill in the blank 55eab108702802f_5	fill in the blank 55eab108702802f_6
Income from operations before service department charges	$fill in the blank 55eab108702802f_7	$fill in the blank 55eab108702802f_8	$fill in the blank 55eab108702802f_9
Less service department charges:
Dispatching	$fill in the blank 55eab108702802f_10	$fill in the blank 55eab108702802f_11	$fill in the blank 55eab108702802f_12
Equipment Management	fill in the blank 55eab108702802f_13	fill in the blank 55eab108702802f_14	fill in the blank 55eab108702802f_15
Total service department charges	$fill in the blank 55eab108702802f_16	$fill in the blank 55eab108702802f_17	$fill in the blank 55eab108702802f_18
Income from operations	$fill in the blank 55eab108702802f_19	$fill in the blank 55eab108702802f_20	$fill in the blank 55eab108702802f_21

2. What is the profit margin of each division? Round to one decimal place.

Region	Profit Margin
North Region	fill in the blank 97b252071044063_1%
South Region	fill in the blank 97b252071044063_2%
West Region	fill in the blank 97b252071044063_3%

Identify the most successful region according to the profit margin.

3. What would you include in a recommendation to the CEO for a better method for evaluating the performance of the divisions?

1. The method used to evaluate the performance of the divisions should be reevaluated.
2. A better divisional performance measure would be the rate of return on investment (income from operations divided by divisional assets).
3. A better divisional performance measure would be the residual income (income from operations less a minimal return on divisional assets).
4. None of these choices would be included.
5. All of these choices (a, b & c) would be included.