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Through this discussion, we will take a look at emerging trends in customer communication. Prior to participating in the discussion be certain you have read

Through this discussion, we will take a look at emerging trends in customer communication. Prior to participating in the discussion be certain you have read the chapters and any additional reading, viewed the course materials, and are ready to be an informed participant. Then respond to the following: Consumers favorite form of communication used to be face-to-face. Now, many consumers choose the telephone as their preferred communication method (either by voice or text message). Email and social networks are also used for communication among consumers. What are marketers using today to ensure that they remain in constant communication with their consumers? Explain in detail. In your response, you should draw from personal experiences, your own research, and what you have learned from your reading. Remember to support your ideas, and provide examples when possible.

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