TIENDAS DI NAPOLI Tiendas Di Napoli is a renowned department store chain located in the central area of Chile. Over time it has incorporated new technologies and has also maintained certain things typical of its history and culture. However, he has considered that incorporating new tools must be something premeditated and careful, since in the central area of the country there is diverse and varied competition in which any false step could mean the end of the company, especially in a business. as sensitive and diverse as retail is. The store has defined that its strategic axes will be: - Growth in space and product line. - Operational in inventories and cost optimization. - Guidance and outstanding customer service. Generates an indicator, its unit of measurement and measurement frequency for each of the following strategic objectives: - 'Ensure good customer service management'. - 'Create a training plan on customer service topics'.