To complete this assignment:

Your instructor will place you into groups.

As a group, choose one of the suggested topics listed below.

You are expected to complete internet research and analyze your findings to create an analytical report. This report will either solve a problem or analyze a situation and recommend a course of action.

You are expected to submit a report $($in a Word document$)$ at the end of the course following the sample format provided. The report should be a minimum of $5$ pages.

Sample Format

Title$/$Cover Page:

Include the title of the report, your name, who you are submitting it to$,$ and the date.

Purpose:

The purpose is a statement that identifies whether the issue is a new situation that has come to light and needs to be addressed$/$remedied or an ongoing issue that needs to be addressed. It also includes who and what has precipitated the report.

Example:

This report examines$/$addresses $\_\_\_\_\_\_\_,$ which needs to be resolved because $\_\_\_\_\_\_\_.$ The recommendations outlined at the end of this report address$/$correct the identified issues. This report is intended for $\_\_\_\_\_\_\_$ to authorize the implementation of the recommendations.

Use the SMART principle when creating the purpose: Specific, Measurable, Achievable, Relevant, and Time Sensitive.

Key Points:

The paragraph of key points follows your purpose and includes the main points to be discussed regarding the problem$/$situation$.$ It identifies the sections into which the materials are organized and the proposed recommendation.

Example:

Given $\_\_\_\_\_\_\_,$ this report will address $\_\_\_\_\_\_\_$ and the recommendation $\_\_\_\_\_\_\_$ to resolve the issue. This report will review $\_\_\_\_\_\_\_.$

Discussion of Findings:

Review your key points in detail, including facts, figures, charts, and your analysis of the problem. There should be one key point per section$/$paragraph$.$ Arrange your points in the order of their importance to your purpose. They should lead logically to your conclusion$/$recommendations$.$ Use headings and subheadings to divide the report into the relevant sections. Use a chronological order.

Example:

The current situation exists because of $\_\_\_\_\_\_\_$; this situation is costing us $\_\_\_\_\_\_\_$ or $\_\_\_\_\_\_\_.$ The solution to this situation is $\_\_\_\_\_\_\_$ measured by $\_\_\_\_\_\_\_,$ with long$-$term goals of $\_\_\_\_\_\_\_$ measured by $\_\_\_\_\_\_\_.$

Conclusion:

The conclusion summarizes the report, presenting the recommendations, which should include a timeline, cost breakdown, and measurables.

Example:

In response to the information presented in this report, to solve $\_\_\_\_\_\_\_$ the recommendation is to $\_\_\_\_\_\_\_.$ Upon implementing this recommendation$/$solution$,$ we will save$/$reduce $\_\_\_\_\_\_\_$ as measured by $\_\_\_\_\_\_\_$ in the next $\_\_\_\_\_\_\_$ months$/$weeks by reviewing $\_\_\_\_\_\_\_$ and$/$or $\_\_\_\_\_\_\_$ to demonstrate the $\_\_\_\_\_\_\_$ savings. We will continue to review the $\_\_\_\_\_\_\_$savings$/$reduction over the next $\_\_\_\_\_\_\_$ weeks$/$months to determine ongoing savings$/$reduction and determine if further action is required to achieve additional savings$/$reduction$.$

Suggested Topic List

Purchase a Photocopier for Their Office

Current copier$/$printer needs to be replaced $$ office is growing, copier$/$printer is old

What do you need it to do $/$ would like it to do$?$

Lease versus buy outright $$ pros and cons of each

Costs $$ brands, functionalities

Models

Lifespan

Warranties

Supplies

Budgets

Upgrading their office$$s software

Computer software needs to be upgraded

How many workstations

Available versions

Features you need

Support

Licences

Training

Manuals

Future upgrades

Planning a CSR Event

Customer complaints are up $25\%$ in the last $12-$month period

Data collected from surveys, tickets tracked through Customer Support $($email$,$ letter, and phone complaints$)$

Issues from customer perspective include poor initial service, wrong orders sent out, poor follow$-$up on complaints

Staff report issues as not enough staff, overloaded, improper training, no support, poor outlines of expectations of them and the customers

Losing customers and spending a lot of money on sending out credits, free gifts, and so on to make customers happy, high staff turnover, low morale

Corporate event for CSR and clients

Who raised concerns about the problem? Why? $($customers are complaining, losing customers, complaints are up$)$

Event will be a training seminar for the reps

Will have breakout sessions with reps from client companies to specify what the issues are and to brainstorm resolutions

Will need to bring in trainers, guests speakers $$ how much will they cost? Will need gifts for them

Will need to provide materials

Will need to feed everyone $$ all day event? What will you order? From where? Cost analysis on different companies$/$costs

Clean up after event $$ will you need to have someone come in or will it be covered in the cost of the facility rental?

Will need to coordinate facility $$ on site? Off site?

Any transportation expenses for trainer$/$speaker

List your expenses and justify each one, estimate of cos