To: You Staff are falling behind with their own work because they are dealing with Samantha's phone calls and trying to help her meet her deadlines. From: Rob Anderson (rod.anderson@csre.com.au) The staff are starting to get irritable and snappy with each other - this is not demonstrative of our agency values. Date/time: Wednesday 3:15PM The staff have said that this behaviour has only been happening for the past three weeks and seemed to become more obvious when you took two weeks' leave. Samantha was previously a hard-working and reliable staff member. Her help and support to others Subject: Under Performing Staff Member for the office was invaluable. Because of this, the staff have not been comfortable coming forward with their complaints and have let the issue slide. Now everyone is stressed, and the workplace is not as friendly or happy as it used to be. Staff fear that they will look bad if they take personal calls, Hi, which were once allowed if in moderation and kept short. Now that you are back from your two-week break, I need to inform you that I have received a I would like you meet with Samantha to manage her underperformance and identify one number of complaints about Samantha, a property manager. A summary of these is provided professional development opportunity (training, coaching or mentoring) for her to attend. below: Kind regards, Samantha is often taking personal calls on her mobile phone. Rob Anderson Other staff are picking up calls that Samantha should be answering. Connect Skills Licensee In Charge If someone wants to speak directly to Samantha and she is on her mobile, she says, "I'll VIRTUAL REAL ESTATE call them back later' - sometimes she leaves the office to make her personal calls. 41 Caravel Lane, Docklands Samantha has had some longer lunch breaks lately - staff feel she is not working back to Phone: 1300 206 632 make up the time lost. www.connectskillsrealestate.com.au