tomer service rep 6. I doubt there will be any problems our service technicians to look at your furnace oil 7.13 Revising a Memo to Improve Positive Emphasis (LO 7-1 to LO 7-4) Revise the following memo to improve you-attitude and positive emphasis. Subject: Status of College Internship Program I've made great progress on the college internship program for our company. Though the program isn't yet ready for implementation, I can't believe I'm far from making it so. To date, I've drafted a plan for the program, contacted several HR managers at comparable companies about their programs, and established a proposed budget for the program. I'd be further along, but Rob made a mistake when he contacted State University about the program. He accidentally indicated the program would begin in 2007, but the year is actually 2008. It was a silly mistake but not a fatal one. I wouldn't worry about this error, as it shouldn't be a problem to fix it. If you have any questions about the program, please don't hesitate to contact me.Instructions For this business document, you will be working from Exercise 7.13 on page 110. Read the exercise completely and focus on the content in the memo provided. Here are the steps you need to complete. 1. Re-type the memo in Exercise 7.13, Your goal is to apply the five strategies of positive emphasis to this memo along with good document design, audience focus, and you-attitude. 2. Address the memo to Nathaniel Hawthorne, Human Resources Director At PNC Bank, who is your boss. You have been working with Rob Zhang, the Assistant Director of Recruiting at PNC Bank on building an internship program at State University. The goal is to increase the number of qualified applicants into the bank's management trainee program. 3. Make changes and additions to the memo in order to meet the requirements of the 5C's concept: Complete, Concise, Correct. Clear, and Courteous. 4, Do not be afraid to change information and add specifics as needed, Remember, the memo is poorly written and needs major revision. 5. Be mindful of the proper structure for business documents: introduction, details, and conclusion. 6. Update the dates in the memo. 7. Use proper document design to help the reader as outlined in Module S. Use white space, headings, lists, etc. when they help the reader, 8. When you are satisfied with your memo, proofread it using one or more of the proofreading strategies