Question
Total Quality Management (TQM) addresses organizational quality from managerial and philosophical viewpoints. It focuses on customer-driven quality standards, managerial leadership, continuous improvement, quality built into
Total Quality Management (TQM) addresses organizational quality from managerial and philosophical viewpoints. It focuses on customer-driven quality standards, managerial leadership, continuous improvement, quality built into product and process design, quality identied problems at the source, and quality made everyones responsibility.
Imagine yourself working in a manufacturing facility that produces consumer electronics products like media players, tablet PCs, flat-panel televisions, etc. How could you use the concepts in this chapter to improve the quality of the products you produce?
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