1. TQM is a continuous process of improvement for individual, groups as well as the entire organization, whereby managers attempt to change the organization's way of working by developing people's knowledge about what to do, how to do, doing it with the right methods and measuring the improvement of the process and the current level of achievement. Discuss what your company does to ensure employees are well trained and knowledgeable about the company.

a. Please watch the video belowTotal Quality Management Lectureandwriteasummary, use your own words to express briefly the main idea and relevant details of the piece you have read.

https://www.youtube.com/watch?v=tKVJEAgbGVI

b.

1. Why should the purchasing department be concerned with a firms overall quality assurance program.

2. Describe how unethical suppliers behave can affect TQM.

3. What are the key requirements for TQM?

4. Who needs to be involved in setting TQM standards for suppliers?

5. What are the cost associated with implementing a world class quality assurance program?

g. Watch the video below, identify background information, including main point.

1. https://www.youtube.com/watch?v=TDj0RBjYAdk