Travel Safe International (TSI) is one of the leading companies in the business of providing global distribution systems regarding selling tickets for multiple airlines. Its head office is located in Kuala Lumpur. Passengers can be booked in one of four classes - First, Business, Premium Economy, and Economy. One-way, Round-trip, and Multi-city options are available for flight booking. Multiple types of meal options are available for different flights. Duration of the flight decides about serving refreshment, single meal, or multi meal. Special services, such as child-care are provided for children aged between 2 to 11 years by offering special meals. Fare would be based on different age categories for passengers as mentioned below. Infant (Ages: under 2) Child (Ages: 2-11) Youth (Ages: 12-17) Adult (Ages: 18-64) Senior (Ages: 65 or over) Fare for an infant depends on whether the infant is "in lap" or "in seat". In the case of traveling with an infant in a lap, the airlines will charge between 10-15% of the adult fare whereas traveling with an infant in a seat, the airlines will charge the child fare. Some airlines have a maximum of 4 travelers per booking. Most of the airlines restrict that a child aged up to 17 cannot travel alone but some of the airlines offer unaccompanied minor service for children from 5 to 17 years of age to ensure that child is boarded onto the aircraft. The service is mandatory for all unaccompanied children and is subject to extra cost. Unaccompanied minor service is not required for children ages 17 and younger when they are traveling with a parent or with an adult 18 years of age or older. Every two children who are traveling together will be assessed a single fee in each direction. Wheelchair service is also provided by some airlines. General constraints and rules applicable for flight reservation are being followed including but not limited to baggage limit. Cancellations and ticket changes may be done with some additional charges subject to the validity of the ticket. Regarding ticket changes, if travel has started then the ticket must be reissued and all travel must be completed within one year of the original start date. If travel has not started, then the ticket must be reissued and travel must begin within one year of the new travel start date. If a traveler cancels or changes its itinerary less than four hours before its scheduled flight, it will lose the entire ticket value. On the other hand, for management purposes, staff have to prepare weekly and monthly sales reports on the number of flights tickets sold, profit, etc The TSI owners have approached you to plan, analyse, design, and develop a prototype for their business that should be able to handle flight reservations, flight cancellations & rescheduling, company reports. They have allocated RM 60,000 for the project and the estimated timeline is four (4) months. "Note: You are not only limited to the above requirements. Any other relevant functions/requirements to ease the process of managing the Travel Safe International (TSI) operations can be added if you think they are viable. 2) Problems and Proposed Solutions a) Identify the problems in the existing systems including the cause and the effects. b) Identify the aim and objectives of the proposed system.