True or False: A social media policy outlines how an organization and its employees should conduct themselves online. O True O False ? Best Buy's social media policy mandates that employees disclose their affiliation with Best Buy and include the disclaimer O "My views are expressed as my own." O "I am employed by Best Buy." "I am free to state my own opinions on social media>" O All of these options. The rules and regulations within a social media policy consist of O Explanations of what employees can and cannot share on social media O All of these options O Expectations for appropriate employee behavior and conduct O Guidelines for social media etiquette ? A social media policy should include O A section that outlines any consequences for employees who do not abide by the social media policy O A section that discusses what is considered illegal O All of these options O A section that outlines who is responsible for answering questions about the company ? True or False: If a brand sees a negative comment on social media, the first thing they should do is delete it. O False O True A social media crisis response plan does NOT include O A social media crisis team with roles and responsibilities. O A social media response flowchart. O Legal Risks O Up-to-date contact information for critical employees. In order to avoid threats on social media, employees should O ignore threats from outside and inside sources O all of these options O limit monitoring employee's activity on social media none of these options O use short passwords A social media policy should have rules and responsibilities for governance tasks. This should be assigned to: A company spokesperson responsible for answering questions about your company on social media O All of these options O The employee of the month O The social media team ? Your company's social media policy should be O a living document that is updated regularly O an email sent to all employees O a short written letter sent to all employees O a casual statement above your company's online presence True or False: Code yellow issues are those that do not escalate beyond the attention of the social media or customer service team. O True O False