Turbulent times: Managing crises and unexpected events Today's managers face not only various levels of organisational crises, but also crises on a more global level. Managers have always needed to deal with the unexpected, but today's world is so fast, interconnected and complex that unexpected events occur more frequently and often with greater and more painful consequences. Crisis management has become a critical managerial skill. All the skills and competencies previously discussed are important to managers in such an environment. Q. Contemporary research on crisis management points to the importance of five particular leadership skills: Can you list these skills and provide an example of how to put these skills in action.