Turkish Airlines, a leading airline company, has decided to open a call center in North Cyprus. The company hopes to provide services to their customers from all over the world from this call center. You are their human resource management consultant that will assist them to prepare their HR strategy and plan for this important new venture. Please write a 1,000 word report to propose an integrated HRM strategy and HR practices that will meet Turkish Airlines’ business goals for the call center.

Please use information that you can access on Turkish Airlines as a company. You should consider their strategy, their competitive advantages, and the context in which they operate. You are expected to apply the knowledge that you have learnt related to human resource management responsibilities in our course. Furthermore, you need to combine this with the available information about the company, the industry and the context for the new venture to provide customized recommendations.

Your answer should provide 

a) Information about the company and the industry 

b) Your recommendations on a. Forecasting demand for human resources b. Conducting a job analysis c. Recruitment and selection d. Training e. Performance appraisal f. Pay system 

c) How your recommendations are linked to the strategy of the company and the context of the current venture?

d) Provide references to the information that you use from any source You are expected to use the information that you have learned in your Human Resource Management, conduct additional literature review to develop your recommendations, and conduct research to find out information on the company and the industry. For all recommendations that you make, you are expected to develop arguments that support your recommendations.

The report should provide:

Executive summary: Please state your overall recommendation and the main reasoning that supports them. This summary should allow the reader to understand your recommendations and if they wish to see further details, they can read the full report.

Introduction: In this part of the report, you will explain the purpose of the report which is to develop HRM recommendations for a call center that Turkish Airlines will establish in North Cyprus. You may provide some information on the company, the location of the new call center, and how you recommend HR practices to support the company's strategy.

The main body: You will list each HR function and your recommendations on how it should be implemented. Since there could be different ways of conducting these HRM functions, you will explain the reasons why you are recommending these HR practices to be conducted in a certain way instead of an alternative way.

Conclusion: You will provide an overview of your main recommendations and your main reasons for making these recommendations.