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Two accountants have an office, and each has a secretary. The accountants are considering pooling their secretaries to gain efficiency in office operations. Currently, a

Two accountants have an office, and each has a secretary. The accountants are considering pooling their secretaries to gain efficiency in office operations. Currently, a task is given to a secretary on the average of once every 20 minutes. It takes an average of 10 minutes to complete the task.

Two accountants have an office, and each has a secretary. The accountants are considering pooling their secretaries to gain efficiency in office operations. Currently, a task is given to a secretary on the average of once every 20 minutes. It takes an average of 10 minutes to complete the task. On the basis of available data, the task arrival times are Poisson distributed and service times are exponentially distributed.

a. What will the waiting time (in hours) in the line be when the secretaries are pooled on task?

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