uality culture List and describe the strategies that can be used to overcome resistance to change? Part 2: Customer satisfaction What is meant by an organization that has customer focus? Part 3: Leadership and Change What can organizations do to promote a positive response to restructuring? Part 4: Overcoming Politics, Negativity, and Conflict in the Workplace Explain the strategies for overcoming territorial behavior? Reference: Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Pearson. ISBN: 978-0133791853