UESTION 56

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

	a.	multimeter
	b.	flashlight
	c.	ESD strap
	d.	oscilloscope

2 points

QUESTION 57

Where can a user find out more information about a hardware or network failure that occurred on that particular PC?

	a.	Performance Information and Tools
	b.	Resource Monitor
	c.	Task Scheduler
	d.	Event Viewer

2 points

QUESTION 58

What file holds the preferences and settings of the currently signed-in user?

	a.	userconfig.ini
	b.	ntuser.dat
	c.	ntprofile.dat
	d.	profile.ini

2 points

QUESTION 59

Using what utility allows you to build your own customized console windows?

	a.	Microsoft Manager Controls
	b.	Microsoft Management Console
	c.	Microsoft Management Components
	d.	Microsoft Manager Console

2 points

QUESTION 60

When working with co-workers and supervisors, which of the following is a good practice?

	a.	never tell your boss you can't take on a new project, even if it's beyond your skills
	b.	be professional by putting business matters over personal matters
	c.	if you need to give bad news or criticism, use email to lessen the blow
	d.	if you have a problem with a co-worker, first discuss it with other co-workers

2 points

QUESTION 61

What is another name for a file allocation unit?

	a.	segment
	b.	sector
	c.	fragment
	d.	cluster

2 points

QUESTION 62

What is Pagefile.sys used for in Windows?

	a.	video RAM
	b.	system file storage
	c.	virtual memory
	d.	to store E-books

2 points

QUESTION 63

Match each item with a statement below.

- a. b. c. d. e. f. g. h. i. j.	can be set to launch a task or program at a future time, including at startup
- a. b. c. d. e. f. g. h. i. j.	a Windows tool useful for troubleshooting hardware or network failures, OS error messages, failed services and more.
- a. b. c. d. e. f. g. h. i. j.	uses a flash drive or secure digital (SD) memory card to boost hard drive performance
- a. b. c. d. e. f. g. h. i. j.	lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity
- a. b. c. d. e. f. g. h. i. j.	a database designed with a treelike structure that contains configuration information for Windows, users, software applications, and installed hardware devices
- a. b. c. d. e. f. g. h. i. j.	The core of the OS that is responsible for interacting with hardware
- a. b. c. d. e. f. g. h. i. j.	the portion of an OS that relates to the user and to applications
- a. b. c. d. e. f. g. h. i. j.	A window that consolidates several Windows administrative tools that you can use to manage the local PC or other computers on the network
- a. b. c. d. e. f. g. h. i. j.	A program that runs in the background and is called on by other programs to perform a background task
- a. b. c. d. e. f. g. h. i. j.	a component of the kernel which makes up the layer closest to the hardware

a.	Task Scheduler
b.	Event Viewer
c.	Windows ReadyBoost
d.	Task Manager
e.	Registry
f.	kernel
g.	shell
h.	Computer Management
i.	Service
j.	HAL

20 points

QUESTION 64

You can use what utility to convert two or more basic disks to dynamic disks?

	a.	Disk Config
	b.	Windows Management
	c.	Disk Management
	d.	System Management

2 points

QUESTION 65

What program is used to start the part of the Win32 subsystem that displays graphics?

	a.	Ntoskrnl.exe
	b.	Winlogon.exe
	c.	Lsass.exe
	d.	Smss.exe

2 points

QUESTION 66

What should you do when you have a customer that is frequently complaining about your company, products, or services?

	a.	inform the customer that you agree and will make suggestions to management
	b.	if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on
	c.	explain how the customer is being inappropriate and end the conversation
	d.	allow the customer to vent for a while and apologize as necessary