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Universal Containers provides phone support to customers. The abandoned call percentage key performance indicator ( KPI ) shows a high abandonment rate in recent months.

Universal Containers provides phone support to customers. The abandoned call percentage key performance indicator

(

KPI

)

shows a high abandonment rate in recent months. Which solution should a consultant recommend to address the issue? A

.

Configure and set up case assignment rules. B

.

Configure and set up escalation rules. C

.

Configure and implement Einstein Bots.

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