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us airways has more customer complaints due to late flights and mishandled baggage than any other major carrier. if you were an operations manager at

us airways has more customer complaints due to late flights and mishandled baggage than any other major carrier. if you were an operations manager at us airways, how might you use mbo to solve these problems? could scenario planning be useful for airline managers who want planes to run on time? discuss.

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Recommended Textbook for

Intermediate Microeconomics

Authors: Hal R. Varian

9th edition

978-0393123968

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