USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), /(innovation and growth), or F(financial). 1. Customer complaints 2. Cost of leasing airport gates 3. Employee diversity training sessions completed 4. Number of days with no employee injuries 5. Customer survey ratings 6. Market value 7. Percentage of ground crew trained 8. Lost baggage claims 9. Number of calls to customer service 10. Revenue per seat 11. Flight attendant training sessions attended 12. Gallons of fuel used 13. Percentage of late flights 14. Cost of leasing airplanes