USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial. Performance measure 1. Revenue per seat 2. Cost of leasing airport gates 3. Return on investment 4. Percentage of waste recycled 5. Sales growth 6. Percentage of ground crew trained 7. Time airplane is on ground between flights 8. Market value 9. Residual income 10. Employee diversity training sessions completed 11. Safety violations per mile flown Perspective