Use the drop$-$down menu to choose the management skill that is needed for each situation.

Conceptual

a$.$ Regional managers at Second Cup must assess what stores are performing well and know how to diagnose and improve performance at stores that are struggling.

b$.$ Store managers at Second Cup must lead and motivate their employees by creating an atmosphere of trust and clear communication within the store.

c$.$ Shift managers at Second Cup must train new employees to properly make drinks and process customer orders.

d$.$ Executives at Sony must evaluate the console market to decide how to stay competitive against Microsoft and Nintendo in the next $10$ years.

e$.$ Production managers on Sony's PS$4$ console line must assist a line worker with diagnosing the cause of a machine breakdown.

f$.$ Operations directors at Sony meet with supply$-$chain managers to discuss recent production shortages and jointly formulate goals for increasing supply.