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Use the internet to locate the website of Disney, Marriott, Ritz-carlton or any oter well-known high quality service organization. Which provider gaps has the company
Use the internet to locate the website of Disney, Marriott, Ritz-carlton or any oter well-known high quality service organization. Which provider gaps has the company closed? How can you tell?
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Services Marketing Concepts, Strategies, & Cases
Authors: Douglas Hoffman, john Bateson
4th edition
1439039399, 978-1439039397
