Use the Thomas Kilmann conflict management strategies.

Discuss and explain 1 example per conflict resolution approach:

Competing

Avoiding

Collaborating

Compromising

Accommodating

Explain each situation and explain WHY you think it fits the specific approach you have mentioned.

An example of a scenario and conflict management strategy is detailed below

Strategy - Compromise

Scenario - There was conflict about the design of an end of year party invitation. The invitation needed to be finalised and sent out to all staff by the end of the week. Social club committee members were arguing about a specific design element and there was heated discussion. Instead of arguing, the strategy of compromise should have been used.

Why - Using the strategy of compromise will mean reaching a resolution that everyone can live with. The strategy of compromise is ideal when time is short, and the conflict has limited impact to the business. The end of year party invitation will be finished, and the social committee can work towards completing another task.

Each approach should be clearly labelled (as given in the example above).

Competing

Avoiding

Collaborating

Compromising

Accommodating