Using On the job video: Jack Welch's Five Tips for CEO's in Crisis and answer the following questions.

Is this a case of classical conditioning or operant conditioning? If operant conditioning, which strategy was used: reinforcement, punishment, or extinction?

How could this have gone on for four or five years? What part of the performance management process was likely missing for Wells Fargo to reach the point of scandal over the fake bank and credit card accounts?

According to Kelley's attribution theory, managers make attributions or inferences concerning employees' behavior and performance using three informational cues: Which clues are important? were the attributions internal or external?