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Using the Deming Cycle, Identify opportunities for improving the quality of service in this situation:A catalog order - filling process for personalized printed products can
Using the Deming Cycle, Identify opportunities for improving the quality of service in this situation:A catalog orderfilling process for personalized printed products can be described as follows: Telephone orders are taken over hours each day. Orders are collected from each person at the of the day and checked for errors by the supervisor of the phone department, usually the following morning. The supervisor does not send a oneday batch of orders to the data processing department until after : PM In the next step, data processing orders are invoiced in the oneday batch. Then, they are printed and matched back to the original orders. At this point, if the order is from a new customer, it is sent to the person who verified the customer and set up new customer accounts. This process must be completed before the order can be invoiced. The next step, order verification, and proofreading occurs after invoicing is completed. The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit typesetting. If the verifier has any questions, they are checked by computer or by calling the customer. Finally, the completed orders are sent to the print shop's typesetting department.
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