Jediyah is the director of nutrition services in a community hospital. She has an employee that has been exhibiting a particularly negative attitude towards the impending merger. According to Borkowski (2020), what would be an appropriate two-step approach to helping Jediyah change her employee's attitude?

a. Provide her with concrete information about how the merger will open new opportunities for her and the organization. Then appeal to her nostalgia about how the organization would not be the same if she chose to leave.

b. First, explain that it is inevitable and then encourage her to manage the emotions she is feeling.

c. Refer her to HR to find out more information.

d. All of the above.

According to Dan Goleman, feeling/intuition and moral compass are associated with which facet of Emotional Intelligence?

a.

Self-Management

b.

Avoiding

c.

Empathy

d.

Self-Awareness

e.

Social Relations